Shipping policy

Unless stated otherwise in the product listing, all pieces are made-to-order. Production time for your unique piece is approximately 2-4 weeks. Production time does not include delivery time, and may be affected by load shedding.

Shipping Times:

All orders are packaged and dispatched every Wednesday.

Please allow 1-4 business days for order fulfilment of in-stock items and another 2-4 business days for delivery.

As soon as your made-to-order items are ready, we'll dispatch it. Please allow 2-4 business days for delivery.

Shipping Costs:

We charge a flat rate of R120 for standard economy shipping throughout South Africa.

Priority Shipping:

Should you require in-stock items to be shipped immediately, please connect with us at alicasaceramics@gmail.com to arrange priority fulfilment and overnight courier. Please note this will be at an additional cost at your expense.

Shipping Partner:

All items are shipped with the Courier Guy. Once your order ships from our studio, you will receive an email with tracking information.

Alicasa Ceramics is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier. We will not be held responsible for additional shipping charges incurred if packages are returned to our studio due to customer absence, errors in shipping addresses or package refusal.

International Shipping:

We do not currently offer international shipping.

WHAT IF MY ITEMS WERE DAMAGED DURING SHIPPING?

All orders undergo quality checks and are sent in perfect condition. We take great care in packaging your order as safely as possible. However we cannot control the handling of the item once it leaves the studio. We recommend that you inspect your order upon delivery.

Breakage Policy:

We understand how disappointing it can be to receive a damaged item, thus, in the unfortunate event of damage or breakage during transit, we are happy to offer a replacement.

Please contact us within 48 hours of the delivery date with photos of the damaged items, the packaging materials, and an unobstructed shipping label. Please do not throw away the contents of the box until your exchange has been completed. After 48 hours of the delivery date, damaged goods will not be taken into consideration.

We reserve the right to issue refunds on the basis of breakages at our discretion.

All items are entirely handmade. As such, each piece may vary slightly in size, shape and colour. These characteristics are not considered flaws or damages, but rather contribute to the organic nature of handcrafted goods.